Booking & Payment

• All bookings require a 20% advance to confirm the reservation.

• Full payment must be completed 7 days prior to check-in unless otherwise agreed in writing.

• Rates are subject to change based on seasonality, availability, and special events.

2. Cancellation & Refunds

• Cancellations made:

  • 30+ days before check-in: 100% refund (excluding token amount)

  • 15–29 days before check-in: 70% refund

  • Less than 7 days: No refund

• No refunds for no-shows, early departures, or unused services.

• Exceptions apply only in case of natural disasters, national events, or government-imposed restrictions, where credit notes may be issued to registered travel companies.

3. Credit Note Policy (For Travel Companies)

• Credit notes are issued only against advance payments.

• The same number of rooms/packages will be locked for future use.

• Remaining balance will be charged as per prevailing seasonal tariffs.

• Credit notes are valid for 3 months and non-transferable.

4. Check-In / Check-Out

• Standard check-in time: 12:00 PM

• Standard check-out time: 11:00 AM

• Early check-in or late check-out is subject to availability and may incur additional charges.

5. Guest Responsibilities

• Guests must provide valid government-issued ID at check-in.

• Any damage to property caused by guests will be charged at actual cost.

• Smoking is prohibited in non-smoking areas. Violation may result in fines or eviction.

6. Liability & Force Majeure

• Kashmir Resort is not liable for:

  • Loss of personal belongings

  • Delays or cancellations due to weather, strikes, or government actions

  • Injuries or accidents during activities not directly organized by the resort

• In case of force majeure, the resort reserves the right to cancel or modify bookings without liability.

7. Privacy & Data Use

• Guest information is used solely for booking, communication, and service enhancement.

• Kashmir Resort does not share personal data with third parties without consent.

Payment Policy